Accessibility statement for Tell DVLA about a medical condition that could affect your driving

This accessibility statement applies to https://www.gov.uk/report-driving-medical-condition

This website is run by the Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:


We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or contact our Contact Centre by:


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Drivers Service Manager, Rohan Gye via email Rohan.gye@dvla.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances - this means the content in question is in scope of the regulations, but there’s an accessibility problem with it.

Non-accessible content

The content listed below is non-accessible for the following reasons: non-compliances - this means the content in question is in scope of the regulations, but there’s an accessibility problem with it.

Non-compliance with the accessibility regulations;


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

This information is provided in our Accessible documents policy

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

What we’re doing to improve accessibility

Driver and Vehicle Licensing Agency (DVLA) is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to Accessibility standards during 2020 to early 2021. Our older services are currently being reviewed with the aim to replace them with simpler, more accessible services during the next two years.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 15 September 2020.

This website was last tested on 10 August 2020. The test was carried out by the Digital Accessibility Centre Limited.

4 customer journeys were tested which encompassed happy and unhappy paths. This approach ensured a variety of user scenarios to test accessibility effectively.