Notify Medical Condition Online Privacy Policy


The Driver and Vehicle Licensing Agency (DVLA) has developed a free secure online facility to enable you to tell DVLA about a medical condition.

You should only use this service to tell DVLA about your own medical condition.

How we will use your information

DVLA handles your personal data in accordance with road traffic law and data protection laws. The law allows us to release your data to the police and other enforcement bodies.

We also provide data to other parties where the law allows it. For further information about how we process your data, your rights and who to contact, see our privacy notice at

The information you provide will be assessed and used to determine a licensing decision. After the information has been assessed you will be informed that either:

How we will use your telephone number

We may contact you if we need more information or to give you a progress update.

If a field of vision test is needed, we will pass your telephone number to Specsavers so they can contact you regarding an appointment.

How we will use your email address

We will provide confirmation that your notification/ application has been submitted. We may contact you if we need more information or to give you a progress update.

Access Using DVLA Identity

You can tell us about your medical condition provided we are able to verify your identity via the DVLA Identity service. To use this service you will need to have with you all of the following:

If you choose not to use this service or if DVLA is unable to verify your identity there are other ways to tell us about a medical condition:

Authorised DVLA staff will also have access to this information in order to deal with customer queries and provide technical support.


The DVLA takes all reasonable steps to protect the personal data processed via this service in accordance with data protection law.
Unlawfully obtaining or accessing personal data is a criminal offence As a data controller, registered with the Information Commissioners Office, the Department for Transport will investigate any abuse of this service.
Data is held in a secure environment that meets industry and Government security standards.
Our Cookie policy can be read separately.

Access to and correction of personal information

DVLA will take all reasonable steps in accordance with legal obligations to update or correct information held on your driving record. If the details shown on your driving licence are out of date or incorrect you have a legal obligation to notify DVLA of any changes. Please update your driving licence online at or return your driving licence to the DVLA, Swansea, SA99 1BN with a letter telling us about the errors.

Monitoring use of the service

DVLA will keep an audit trail of when you tell us about a medical condition and will monitor use of the service. This is to help prevent and detect unauthorised access.

Notification of changes to the Privacy Policy

We review this privacy policy regularly to ensure that you are always aware of how we use your personal information.
Please be aware that this privacy policy does not apply to any other DVLA services and the DVLA encourages you to read the Privacy Policy of each service you use.